Head of Operations
Financial Services
Bengaluru
Operations
About the Company
The opportunity is with a confidential early-stage fintech backed by reputed investors and led by a proven founding team. The company is building a tech-enabled digital lending platform focused on innovation, customer-centricity, and scalable financial products. With strong capital backing and ambitious growth plans, they are now looking to onboard senior leaders to shape core functions and drive the next phase of execution.
Roles and Responsibilites
1. End-to-End Operations: Lead the development and execution of end-to-end digital lending operations, from onboarding customers to loan disbursement and servicing.
2. AI Integration: Work closely with tech teams to integrate AI-based solutions to contextualize lending, ensuring a seamless, automated, and personalized loan experience for customers.
3. SOP & Process Development: Build and implement Standard Operating Procedures (SOPs), ensuring consistency, efficiency, and scalability across all operations.
4. Tech-Driven Lending: Drive the implementation of technology solutions to streamline processes, improve customer experience, and reduce operational costs.
5. Team Leadership: Manage and scale the operations team, ensuring a culture of innovation, collaboration, and continuous improvement.
6. Risk & Compliance: Ensure operational processes are compliant with regulatory requirements, managing risk mitigation and internal audits.
Skills and qualifications
1. Pedigree: MBA from IIM, FMS, ISB, or similar top-tier business schools.
2. Experience: 10-15 years in senior operational roles, with a background in large banks, NBFCs, and established fintechs.
3. Digital Lending Expertise: Extensive experience in end-to-end digital lending operations with a strong focus on AI-powered lending models.
4. Process & SOP Expertise: Proven ability to build and implement SOPs, optimize workflows, and create scalable processes.
5. Startup-Oriented: Ability to thrive in a startup environment, showing a tech-oriented, agile approach to scaling operations and driving innovation.
6. Leadership Skills: Strong leadership and team-building abilities, with a focus on execution and fostering a collaborative culture.
What's On Offer
This is a high-impact leadership opportunity to join a well-funded early-stage fintech and build digital lending operations from the ground up. You’ll work closely with the founding team to drive tech-led, AI-powered processes, with significant ownership, autonomy, and long-term wealth creation potential.
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