COO – Chief Operating Officer
Consumer
New Delhi
Operations
About the Company
Our client is a high-growth, publicly listed retail leader in India that is rapidly expanding and reshaping the market.
Roles and Responsibilites
•	Operational Oversight: Lead the end-to-end management of our store fleet, ensuring all operational facets, from staffing to inventory, are optimised for peak performance. Your main goal is to drive sales growth, improve productivity, and enhance profitability across all locations.
•	Talent & Culture Development: Cultivate a vibrant, performance-oriented culture throughout the organisation. You'll be responsible for building a strong leadership team and implementing training and development programs that empower our staff and prepare them for future expansion.
•	Process & Performance Optimisation: Architect and implement streamlined operational processes and merchandising standards. You'll introduce performance monitoring tools, such as data dashboards, to provide real-time insights into key metrics, enabling proactive adjustments to drive sales and control costs.
•	Growth & Innovation: Spearhead our strategic expansion initiatives, including the successful launch of new stores. You'll develop innovative approaches to improve customer service and elevate the in-store experience, drawing in a wider audience and solidifying our market position.
•	Strategic Planning: Formulate and execute competitive strategies tailored to specific markets. This includes identifying opportunities to strengthen the performance of stores in highly competitive areas and ensuring our operational blueprint aligns with long-term company goals.
Skills and qualifications
Experience: 
At least 18 years of progressive experience in operations management, with a minimum of 5 years in a senior executive role. Candidates must have demonstrated success in leading large-scale, multi-location businesses, within the retail industry.
Skills and Qualifications: 
•	Proven experience in a senior leadership capacity within the retail sector.
•	Demonstrated ability to manage a large network of retail locations successfully.
•	Expertise in P&L management, operational efficiency, and performance-based team leadership.
•	Strong analytical and strategic planning skills with a track record of using data to drive business decisions.
•	Excellent interpersonal and communication skills
What's On Offer
Join us in our mission to bring quality, affordable living to families across India. Become a valued member of our team and help us build a trusted community.
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10+
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