Our client is a legacy QSR (quick service restaurant) based in Bengaluru

• Operational Strategy: Develop and implement scalable operational strategies aligned with the brand’s growth goals.
• Expansion Planning: Lead site selection, new store openings, and market entry strategies.
• Cross-Functional Collaboration: Work closely with the CEO, CFO, and other executives to align operations with financial and marketing goals
• Standardization: Ensure consistent service, food quality, and cleanliness across all outlets.
• Process Optimization: Streamline kitchen workflows, order fulfillment, and inventory management to reduce waste and improve speed.
• Technology Integration: Oversee implementation of POS systems, mobile ordering platforms, and kitchen automation tools.
• Cost Control: Monitor labor, food, and overhead costs to maintain profitability.
• Budgeting & Forecasting: Prepare operational budgets and track performance against financial targets.
• Vendor Management: Negotiate contracts and maintain relationships with suppliers and logistics partners.

• Operational Excellence: Expertise in streamlining restaurant workflows, optimizing kitchen throughput, and managing high-volume service environments.
• Strategic Planning: Ability to develop and execute growth strategies, including market expansion, franchising, and cost control initiatives.
• Leadership & Team Building: Strong people management skills to lead multi-unit operations, mentor regional managers, and foster a performance-driven culture.
• Financial Acumen: Proficiency in budgeting, forecasting, P&L management, and vendor negotiations to maintain profitability.
• Customer Experience Management: Deep understanding of customer service standards and tools to monitor satisfaction and loyalty.
• Technology Integration: Familiarity with POS systems, mobile ordering platforms, and restaurant analytics tools.
• Crisis & Change Management: Ability to lead through operational disruptions, regulatory changes, or brand reputation challenges.
• Education: A bachelor’s degree in Business Administration, Hospitality Management, or a related field is typically required. An MBA or equivalent is preferred for senior roles.
• Experience:
• 15+ years in restaurant or hospitality operations, with at least 7+ years in a senior leadership role.
• Proven track record managing multi-unit or franchise operations.
• Franchise Management Experience: Especially valuable in QSR brands with franchise models.
• Data-Driven Decision Making: Comfort with KPIs, dashboards, and performance metrics.
• Cultural Sensitivity: Ability to manage diverse teams and adapt to regional customer preferences.

• Career Growth: Structured learning programs, cross-functional exposure, and clear advancement pathways.
• People-First Culture: A warm, inclusive workplace that values collaboration, creativity, and mutual respect.
• Impact at Scale: Be part of a brand that touches millions of lives daily, with opportunities to influence customer experiences across the country.
• Entrepreneurial Spirit: Empowerment to take ownership, drive initiatives, and make a real difference.
• Employee Benefits: Competitive compensation, performance incentives, and wellness programs that support your personal and professional journey.