A leading enterprise SaaS platform enabling end-to-end eCommerce and omnichannel operations for large brands, retailers, and marketplaces. The platform supports order management, inventory orchestration, warehousing, returns, and reconciliation at scale, processing over a billion transactions annually across thousands of warehouses and stores in India, Southeast Asia, and the Middle East.

Own enterprise P&L and revenue growth charter, driving renewals, expansions, and solution adoption across large accounts.

Build scalable account strategies to maximize wallet share, net revenue retention (NRR), and customer lifetime value.

Lead consultative, insight-led engagements with CXO stakeholders to identify cross-sell and upsell opportunities.

Position the platform as a strategic business partner rather than a transactional software provider.

Lead, mentor, and scale a high-performing enterprise account management team with strong execution discipline.

Institutionalize frameworks for account planning, revenue forecasting, and performance tracking.

Partner closely with Product, Tech, Sales, and Customer Success teams to co-create client-aligned solutions.

Influence product roadmap and internal priorities using structured enterprise customer feedback.

Establish governance through MBRs, dashboards, and feedback loops to ensure predictability and client satisfaction.

Act as the voice of the customer, driving continuous improvement and long-term engagement strategies.

10–12 years of experience in Enterprise Account Management, Customer Success, or Enterprise Sales within SaaS or tech-led businesses.

Proven track record of driving enterprise revenue expansion, renewals, and commercial negotiations.

Strong leadership experience managing senior account managers handling large enterprise portfolios.

Excellent CXO-level stakeholder management and consultative selling capability.

Strong analytical and strategic thinking with hands-on experience in CRM, dashboards, and data-led decision-making.

MBA from a premier institution preferred.

Ability to thrive in a fast-paced, high-growth, execution-focused environment.

Senior leadership role owning enterprise growth for marquee retail and eCommerce clients.

High visibility role with strong influence on revenue strategy and product direction.

Opportunity to build and scale a best-in-class enterprise customer success organization.

Work closely with senior leadership in a high-growth SaaS environment.

Competitive compensation and long-term growth opportunities.