An AI-enabled BPO platform reimagining how brands deliver customer support—blending AI and human intelligence to create next-generation support operations for global e-commerce and enterprise companies.

The mission is to make support operations faster, smarter, and more human-centered by combining the best of AI with human empathy. The company works closely with e-commerce brands to improve CX outcomes through intelligent workflows, AI copilots, and performance-driven human agents.

• Content & Thought Leadership

Build a content engine that drives brand awareness and inbound leads across blogs, podcasts, newsletters, and webinars.

Collaborate with founders and customers to create narrative-driven thought leadership around AI in CX, agent productivity, and automation.

• Community & Influencer Marketing

Grow presence across LinkedIn, Twitter (X), Reddit, and Shopify-focused Slack/Discord communities.

Build relationships with CX influencers, Shopify app founders, and agency owners for co-marketing and amplification.

• Events & Partnerships

Conceptualize and execute webinars, panel discussions, and roundtables with partners and customers.

Identify relevant ecosystem events (online and offline) and secure speaking opportunities or partnerships to strengthen brand visibility.

Build co-marketing partnerships with agencies, technology platforms, and ecosystem players (e.g., CX tools, e-commerce platforms, marketing tech providers).

-Growth & Analytics

Set up and manage marketing funnels and analytics to measure ROI across content, events, and influencer programs.

Partner with sales and customer success teams to convert marketing initiatives into qualified leads and active partnerships.

• 5+ years of experience in growth, content, or ecosystem marketing within SaaS, CX, or e-commerce-focused companies.
• Proven track record of content-led brand building and measurable growth through community- or influencer-driven strategies.
• Strong understanding of e-commerce, Shopify, or agency ecosystems.
• Experience planning and executing events and webinars end-to-end.
• Excellent written and verbal communication with strong storytelling ability for founders, operators, and CX leaders.
• High ownership mindset with a bias for execution, experimentation, and learning.

Work directly with founders who have built and scaled products in the AI and automation space.

Opportunity to build a global brand from India, serving international clients.

High-ownership role with scope to define the brand narrative and build a team over time.