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Head of SCM - Operations
About the Company
An emerging leader in the smart‑wellness and feminine hygiene space, dedicated to creating cost‑effective, comfortable, and sustainable solutions for women across all backgrounds.
Roles and Responsibilites
- S&OP & Planning
· Lead the S&OP cycle and own demand forecasting.
· Align inventory, capacity, and distribution with business growth plans.
- Warehouse Operations
· Oversee receiving, storage, pick-pack, and dispatch.
· Improve OTIF, order accuracy, and warehouse productivity.
· Implement SOPs, improve layout, and drive automation.
- Logistics & Fulfilment
· Manage last-mile, mid-mile, and returns across D2C & marketplaces.
· Enhance SLA performance, cost efficiency, and shipment visibility.
- Inventory Management
· Maintain optimal stock levels across central & channel warehouses.
· Lead cycle counts, audits, and reconciliation.
· Reduce ageing, expiries, and write-offs.
- Operational Excellence
· Identify bottlenecks and drive continuous improvement.
· Deploy WMS/OMS tools, dashboards, and automation.
· Build scalable processes for high volume & rapid growth.
- Leadership
· Lead warehouse and operations teams.
· Partner with Sales, Marketing, CX, and Finance to execute operational plans.
Skills and qualifications
- Qualification
o MBA or equivalent in Supply Chain, Operations, or related disciplines
- Experience
o 6–12 years in Operations, Logistics, Fulfilment, Warehousing, or S&OP.
o Consulting experience preferred (Strategy/Operations/Supply Chain).
o Background in D2C, ecommerce, FMCG, Consumer Goods, or high-growth start-ups is a plus.
- Skills
o First principles thinking
o Strong problem-solving & analytical ability
o Comfort with ambiguity & unstructured environments
o Process orientation & execution excellence
o Ability to drive efficiency and scale
o Strong team leadership & cross-functional collaboration
What's On Offer
An opportunity to lead Operations and Customer Service for a rapidly scaling women’s menstrual care brand driving sustainable, accessible hygiene solutions nationwide. This role offers high‑visibility leadership - shaping fulfilment, supply chain excellence, and operational scale for the company’s next phase of growth.
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