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Sr. Key Account Manager- EComm
About the Company
Our client is an AI led B2B startup reimagining how consumer brands expand globally.
Roles and Responsibilites
Marketplace Account Management
● Lead and manage key marketplace relationships (Shopee, Lazada, and other relevant platforms)
● Drive Joint Business Planning (JBP) and quarterly growth plans with platform category teams
● Negotiate commercial placements, campaign participation, and visibility investments
● Ensure strong execution across platform initiatives
Revenue & Growth Delivery
● Drive GMV growth and target achievement for the Hardlines portfolio
● Identify opportunities to improve sell-through, conversion, and market share
● Track and optimize promotional performance and advertising ROI
● Ensure alignment between internal targets and marketplace plans
Category & Commercial Execution (Hardlines Focus)
● Build and execute assortment and pricing strategies
● Drive participation in mega sale campaigns and platform-led promotions
● Work closely with marketing to improve content, ratings, and discoverability
● Monitor competitive landscape and pricing benchmarks
Operational Excellence
● Coordinate with supply chain to ensure healthy inventory levels and high fill rates
● Monitor returns, claims, penalties, and account health metrics
● Ensure adherence to marketplace SLAs and performance standards
Cross-Functional Collaboration
● Work closely with finance, marketing, and operations teams
● Provide performance reporting and insights to leadership
● Mentor junior KAMs or marketplace team members where required
Skills and qualifications
● 12–15 years of experience in sales / key account management
● Must currently or previously work for a brand
● Mandatory: Experience managing marketplace accounts in Malaysia/SEA from the brand side
● Proven track record of driving growth on Shopee and Lazada, Tiktok
● Strong understanding of marketplace metrics: GMV, sell-through, ROAS, commissions, penalties, campaign ROI
● Strong negotiation and stakeholder management skills
● Data-driven mindset with strong Excel proficiency
● Must be legally eligible to work in Malaysia (Citizen / PR / valid work authorization)
What's On Offer
Be a part of a revolutionizing player, work along side established industry leaders at an attractive pay scale.
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