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Director of Business Operations – Delivery
About the Company
A global leader in technology services and talent solutions, this organization specializes in delivering real-world applications of technology to drive business success. Operating as part of a major privately held staffing enterprise with over $14 billion in revenue, it focuses on IT staffing, managed services, and digital transformation initiatives.
With a strong international presence, the company deploys more than 80,000 IT professionals annually, supporting over 6,000 clients across North America, Europe, and Asia. Its expertise spans business transformation, strategy, execution, and operations, particularly in areas such as cloud computing, data, and digital technologies.
The organization’s core offerings include comprehensive technology staffing solutions—ranging from contract and contract-to-hire to direct placement—as well as managed services and project-based solutions designed to help businesses innovate and scale effectively.
Roles and Responsibilites
- Provide strategic leadership and direction for delivery operations across multiple regions and locations.
- Develop and implement operational strategies to drive business growth, efficiency, and profitability.
- Oversee the performance of delivery teams, ensuring high-quality service and client satisfaction.
- Lead organizational transformation initiatives, including process optimization, technology adoption, and change management.
- Collaborate with executive leadership to set business goals, monitor KPIs, and report on operational performance.
- Build and maintain strong relationships with key clients, stakeholders, and business partners.
- Ensure compliance with company policies, industry standards, and regulatory requirements.
- Manage budgets, resource allocation, and financial planning for delivery operations.
- Mentor, coach, and develop senior managers and delivery leaders to build a high-performing team.
Skills and qualifications
Master’s degree in Business Administration, Operations Management, or a related field (preferred).
Details
- 12+ years of experience in business operations, delivery management, or related leadership roles.
- Proven track record of managing large teams and complex delivery operations in a corporate or consulting environment.
- Experience with strategic planning, financial management, and process improvement.
- Strong understanding of industry trends, technology solutions, and operational best practices.
What's On Offer
NA
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