Head, Consumer Intelligence

About the Company

Our client is a rapidly scaling, founder-led financial services platform on a mission to build category-defining consumer products. As the business expands its digital ecosystem, it is creating a central Consumer Intelligence function to drive customer-led innovation across the organisation.

Roles and Responsibilities

• You'll thrive here if you have :
• Built or led Consumer Insights, Customer Intelligence or User Research functions
• Influenced Product, Marketing and Business decisions using consumer evidence
• Worked across qualitative & quantitative research methodologies
• Built segmentation frameworks, behavioural insights, customer journeys, NPS or tracking programs
• Enjoy building functions in high-growth, founder-led environments

Skills and qualifications

• We're keen to connect with leaders from one of these backgrounds :
• Client-side Consumer Insights leaders within fintechs or digital financial services organisations
• Consumer Intelligence leaders from high-growth consumer internet businesses with deep understanding of India's digital and emerging consumers
• Research Directors / Associate Directors from leading market research and insights firms managing BFSI, fintech or consumer technology portfolios
• Customer Strategy, Customer Experience or Behavioural Insights leaders from leading consulting firms or financial institutions
• What we're looking for?
• ✔ 10-15 years of experience in Consumer Insights, Customer Intelligence, Market Research, User Research or Behavioural Research
• ✔ Strong command over both qualitative and quantitative research methodologies
• ✔ Demonstrated ability to influence product and business strategy, not just deliver research
• ✔ Experience working with senior leadership in fast-paced, high-growth environments
• ✔ A builder's mindset with the curiosity to challenge conventional thinking

What's On Offer

Build, don't inherit. This is a rare opportunity to establish a Consumer Intelligence function from the ground up, partnering directly with the Founder & CEO to influence product strategy, customer experience and long-term business decisions.