Head of Retail

About the Company

A premium floral atelier known for its bespoke, design-led offerings and elevated retail experience. The brand caters to a discerning clientele, blending creativity with craftsmanship to deliver high-quality floral concepts across retail and custom projects. With a growing presence across key cities, the company is focused on scaling its retail footprint while maintaining a strong emphasis on luxury, detail, and customer experience.

Roles and Responsibilities

• Lead and scale the retail vertical across multiple locations, ensuring strong business performance
• Own end-to-end P&L, revenue, margins, and operational efficiency across stores
• Drive store expansion and new store openings (NSO), including planning and execution
• Ensure a consistent, high-quality customer experience aligned with a premium/luxury brand ethos
• Build, mentor, and lead high-performing retail teams across locations
• Oversee daily store operations, ensuring process adherence and operational excellence
• Collaborate with internal teams (design, operations, leadership) to deliver on brand vision
• Monitor and analyze sales performance, customer insights, and operational metrics to drive decisions
• Identify and implement process improvements and standardization across retail touchpoints
• Lead on-ground execution through regular travel to key locations (including Mumbai)
• Explore and drive new initiatives, formats, and growth opportunities for the retail business

Skills and qualifications

• 10+ years of experience in retail, luxury, or hospitality, with a strong focus on multi-store operations
• Proven track record of leading retail operations with P&L ownership
• Experience in store expansion and new store openings (NSO)
• Strong understanding of customer experience and service standards in premium/luxury environments
• Demonstrated ability to lead, mentor, and scale teams across locations
• Strong analytical and problem-solving skills, with the ability to interpret sales and operational data
• High attention to detail with a focus on quality, consistency, and execution excellence
• Ability to operate in a fast-paced, founder-led environment with a hands-on approach
• Excellent communication and stakeholder management skills
• Proficiency in Excel and general business tools

What's On Offer

• Opportunity to lead and scale the retail vertical of a fast-growing premium brand
• High level of ownership and decision-making authority in a leadership role
• Exposure to a luxury clientele and bespoke retail environment
• Chance to drive store expansion and shape the retail strategy from the ground up
• Collaborative, entrepreneurial, and high-growth work environment
• Competitive compensation with standard benefits (PF, medical, leave benefits)
• Direct interaction with leadership in a founder-led organization