Head of Retail

About the Company

A fast-growing, design-led café brand known for its differentiated customer experience and strong brand identity. The company is focused on building a premium presence while scaling its retail footprint across key locations.

Roles and Responsibilities

• Lead and manage day-to-day retail operations across café outlets
• Drive store performance, including revenue, margins, and operational efficiency
• Support and execute new store openings (NSO) and expansion plans
• Ensure a consistent and high-quality customer experience across all locations
• Manage and mentor store managers and on-ground teams
• Oversee store audits, SOP adherence, and service standards
• Work closely with internal teams (marketing, supply chain, leadership) for seamless execution
• Track and analyze sales, footfall, and operational metrics to drive improvements
• Strengthen on-ground execution, merchandising, and store presentation
• Identify opportunities for process improvement and operational standardization

Skills and qualifications

• 5–7 years of experience in QSR, café chains, or retail operations
• Current or prior experience as Area Manager / Cluster Manager / Regional Manager
• Strong understanding of multi-store operations and team management
• Exposure to new store openings (NSO) and store expansion
• Hands-on approach with strong focus on execution and problem-solving
• Ability to manage teams and drive performance across locations
• Strong understanding of customer service and store operations
• Comfortable working in a fast-paced, high-growth environment
• Good communication and stakeholder management skills

What's On Offer

• Opportunity to step into a leadership role in a fast-growing café brand
• High ownership with visibility across retail operations and expansion
• Strong learning curve with exposure to end-to-end business operations
• Entrepreneurial and collaborative work environment