National Franchise Head

About the Company

Our client is a rapidly growing omnichannel consumer business with a significant and expanding presence across physical retail. As the organisation enters its next phase of retail expansion, it is looking to bring on board a senior leader to build and scale its franchise business across key markets.

Roles and Responsibilities

• This is an end-to-end leadership mandate with responsibility for franchise expansion, partner acquisition, franchise onboarding, store launches, partner management and overall franchise business performance.
• Key Responsibilities
• Lead the overall franchise growth and expansion strategy across markets.
• Drive franchise partner acquisition, evaluation, commercial discussions and onboarding.
• Own the complete franchise journey — from partner signing through store launch and ongoing business performance.
• Work closely with cross-functional teams across real estate, projects, retail operations, finance and legal to ensure seamless store rollouts.
• Build strong relationships with franchise partners and support them in driving store productivity and profitability.
• Establish strong operating processes and ensure adherence to brand and operational standards across the franchise network.
• Build and lead a high-performing franchise and programme management team.

Skills and qualifications

• 8–15 years of experience in franchise management, franchise expansion, retail business development or multi-unit operations.
• Demonstrated experience in building, scaling or managing franchise networks.
• Strong experience in franchise partner acquisition, commercial negotiations, onboarding and relationship management.
• Good understanding of retail store economics, P&L, profitability and business performance.
• Ability to manage the complete franchise lifecycle — from partner acquisition and signing to store launch and ongoing operations.
• Strong cross-functional stakeholder management, with experience working closely with real estate, projects, operations, finance and legal teams.
• Experience in leading and developing geographically distributed teams.
• Strong commercial acumen, negotiation skills and ability to build long-term partner relationships.

What's On Offer

• An opportunity to build and scale the franchise business for a rapidly growing omnichannel consumer organisation. The role offers significant ownership across expansion strategy, partner acquisition and franchise business growth, while working closely with the senior leadership team.
• If you have experience in building or scaling franchise networks, retail expansion, franchise partner acquisition or multi-unit business operations, I'd love to connect.