For Talent/Open roles
Operations Head
Mumbai
OperationsAbout the Company
Our client is a category-defining D2C/omnichannel consumer brand, scaling rapidly across online and offline retail post-Series B. As they enter their next phase of growth, technology, data and systems thinking have become core strategic advantages.
Roles and Responsibilities
The leader will steer 3PL warehouse operations, fulfillment network design, inventory accuracy, and contract governance while optimizing cost per order and pick-pack-ship throughput. Key accountabilities include managing national logistics and express courier partners to accelerate same-day/next-day deliveries, curtailing RTO via aggressive NDR management, and streamlining reverse logistics workflows. Additionally, the role drives strategic sourcing across fabric and garment vendors, institutes statistical quality controls (AQL) to expand margins, establishes end-to-end inventory and replenishment planning cadences, deploys modern WMS/OMS technology stacks, and builds high-performing operations teams.
Skills and qualifications
Candidates should possess 10+ years of comprehensive supply chain and operations leadership experience, with a strong background in fast-paced fashion, apparel, D2C, or omnichannel retail ecosystems. Proven success in negotiating with and scaling multi-node 3PL warehouse networks, managing courier aggregators, driving vendor cost-engineering, and establishing analytical demand/inventory models is critical. The profile demands an agile, builder mindset capable of driving hands-on execution, deploying planning and warehouse management technologies, and solving operational bottlenecks in a rapid-scale startup environment.
What's On Offer
The mandate provides a senior leadership seat based in Mumbai with complete ownership of operations, budgets, vendor partnerships, and supply chain strategy. Working directly alongside company founders and drawing from deep textile legacy networks, the incoming executive will architect the core operational backbone of one of India's fastest-scaling modern consumer brands with an attractive compensation package and a high-autonomy mandate.